eero Slow or Not Connecting — How to Fix It
Most eero slowdowns and disconnects fix themselves with a simple restart, done in the right order. A full hardware reset — which wipes the device's configuration — is almost never the first thing you should try. Here's the actual troubleshooting order.
- ✔ Modem first, then eero
- ✔ Fixes the vast majority of issues
- ✔ Keeps your entire network configuration
- ✖ Wipes all network configuration
- ✖ Requires full setup again through the app
- ✖ Only needed if restarting doesn't fix it
🔄 Step 1: Restart in the Right Order
Doing this out of order is a common mistake that leaves the eero unable to find an internet connection:
- Unplug your modem (not the eero yet) for 30 seconds, then plug it back in.
- Wait a few minutes for the modem to fully reconnect to your internet provider — don't rush this step.
- Now unplug your eero for 30 seconds, then plug it back in.
- Give it a minute or two to reconnect and rebuild its network before testing your connection again.
📱 Step 2: Check the eero App
Open the eero app and look for:
- Network health warnings — the app flags specific issues like weak backhaul connections between multiple eeros.
- Available firmware updates — an outdated eero can behave unpredictably; updates usually install automatically, but it's worth confirming.
- Device count and placement — if you have multiple eeros, one placed too far from the others can create a weak link in the mesh.
🗑️ Step 3: Hardware Reset (Last Resort)
Only do this if restarting hasn't fixed the problem — it erases your eero's configuration entirely.
- Locate the physical reset button on the eero unit itself.
- Press and hold it for about 15 seconds.
- The eero will reset and need to be set up again from scratch through the eero app, as if it were brand new.
Frequently Asked Questions
Why is my eero network suddenly slow?
Start with a simple restart — unplug your modem for 30 seconds, let it fully reconnect, then unplug and restart your eero. This resolves the majority of slowdowns without any configuration changes.
Should I restart my modem or my eero first?
Restart the modem first and let it fully reconnect to your internet provider before restarting the eero. Power cycling them in the wrong order, or both at once, can leave the eero unable to find an internet connection to reconnect to.
When do I need to hardware reset my eero instead of just restarting it?
Only if a simple restart (unplug and plug back in) doesn't fix the problem. A hardware reset via the physical button wipes the eero's configuration entirely and requires setting it up again from scratch through the app — treat it as a last resort, not a first step.
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